Databases: Access, MS SQL Server, FileMaker, MySQL, Sybase Workspace
Applications: MS Office Professional (+ Visio, SharePoint Portal & Project Professional), Adobe CS Suite, MetraNet, HP Quality Center, Amdocs Systems
Key Strengths
Team Lead: MetraNet Implementation, Business Objects, Subsidiary Migrations
Produced: Business Process Gap Analysis, Business Requirements, Functional Requirements, Change Design Documentation, Process Flow Charts, Business Use Cases, Report Specifications, White Papers
Approaches: SDLC, Six Sigma, Agile, Iterative
Functional Roles: Business Analysis, Implementation Planning, Scope Management, Change Management, User Acceptance Testing, Cross-functional Collaboration Sessions, Training, Process Definition, Business Process Modeling, Iterative Methodologies, Agile Methodology
Sample Professional Projects
Lead Analyst - Billing System Implementation for a Large Telecom: Served as the lead analyst on a team responsible for requirements gathering and solution design work for a new billing system implementation globally. I was responsible for driving the solution meetings and requirements documentation for the Accounts Receivable, Credit and Collections, Debt Treatment, Reporting, and Taxing Domains. I maintained overall responsibility of the creation and ownership of the requirements and change request documentation.
Lead Analyst - Subsidiary Migrations for a Large Telecom: Served as the lead analyst on multiple successful subsidiary billing, reporting and technology integrations. This work included the gap analysis and approach design documentation for the melding of the parent and subsidiary companies. Additionally, I have led JAD sessions as part of the integration process. I understands and have executed the vision of capturing reduced cost and tighter integration by devising solutions that require hard business decisions to realize the ROI that drives the mergers.
Lead Analyst - Mobile Applications Development for a Large Telecom: I was responsible for requirements and solution design work for iPhone, BlackBerry, and mobile web browser conference call assistant applications. I have been responsible for screen shot mock up creation and early x-code builds of the core functionality. I've contributed to internal pre-release application and future version testing. I've also worked closely with Product Management stakeholders to deliver maximum design and usability for the external customer. I also worked tightly with the API and telecom teams to plan future enhancements to those technologies; providing usage & bridge reports, external user feedback and design analysis to meet growing network demand from these mobile applications.
Consultant - 4G, UMTS & IMS Deployment Planning for Multiple Large Telecoms: I have researched IMS deployment/implementation strategies for a major wireless carrier planning network upgrades in high anticipation of data stress from emerging devices. I've worked with Product Managers to define business, functional, and technical requirements for future wireless technologies. I've also worked with the technology SME’s to provide impact assessments back to Product Managers. I've provided expert analysis on industry best practices from around the world.